Evaluate & Iterate

Measuring Performance and Driving Continuous Improvement

Overview

Evaluate & Iterate focuses on assessing product performance and making data-driven decisions to enhance quality and effectiveness. Regular evaluation ensures products meet defined success criteria and align with customer and business needs.

4. Evaluate & Iterate Process

How We Do It

  • Establish Core Funnel KPIs: Define and track key performance indicators that align with business objectives and user success metrics
  • Run Bi-Weekly Funnel Reviews: Conduct regular analysis sessions to review conversion data, identify bottlenecks, and track improvements
  • Root-Cause Analysis: Deep dive into data to understand why certain metrics are underperforming and identify actionable solutions

Outcome #9: Product Conversion Funnel Data Dashboard

A comprehensive real-time analytics dashboard that visualizes the entire user journey, including:

  • User acquisition metrics and traffic sources
  • Conversion rates at each funnel stage (awareness, consideration, decision, retention)
  • Drop-off analysis with specific friction points identified
  • Cohort analysis to track user behavior over time
  • A/B test results and experiment performance
  • Revenue impact and customer lifetime value metrics
  • Real-time alerts for significant metric changes

Outcome #10: Funnel Review & Analysis Report

Bi-weekly comprehensive reports that provide actionable insights and strategic recommendations, including:

  • Executive summary with key findings and recommendations
  • Detailed performance analysis with period-over-period comparisons
  • User behavior patterns and journey mapping insights
  • Competitive benchmarking against industry standards
  • Root cause analysis for underperforming metrics
  • Prioritized action items with expected impact and effort required
  • Success stories and learnings from implemented improvements

Supporting Activities

Marketing Collaboration Requests

Based on evaluation insights, we coordinate with marketing for:

  • Website Content Updates: Request changes to product pages, feature descriptions, and value propositions based on user feedback
  • New Materials Creation: Commission articles, videos, case studies, and tutorials to address identified user needs
  • Tracking Points Implementation: Build key analytics touchpoints to measure marketing campaign effectiveness

Next Steps

Evaluation insights ensure ongoing alignment with customer needs and business priorities.